Frequently Asked Questions

Yes. Happy Hearts is a heart health service operated by Happy Heart Care Services, LLC. It also takes part in a Medicare program called the ACCESS Model. You can confirm this by checking the list of approved participants on the official CMS website.

No. We understand the question, because real scams do exist. A real program does not pressure you, does not ask for your Medicare number out of the blue, and shows you what is included before you sign up. That is how we work. You can also check us against the public CMS participant list.

Happy Hearts takes part in a Medicare program called the ACCESS Model, so you may hear about it through Medicare or through a group you already belong to. It is not a random offer out of nowhere.

ACCESS stands for “Advancing Chronic Care with Effective, Scalable Solutions.” It is a model run by the CMS Innovation Center, which tests new approaches to care, for people on Original Medicare. Happy Hearts takes part in it. Because it is a published CMS model, you can look it up yourself on the official CMS website.

No. It works within Original Medicare, not as a separate plan and not as Medicare Advantage. You keep the Medicare you already have.

We say “no cost,” not “free,” because we want to be exact. If you are eligible and enroll with Happy Hearts, there is no cost to you for the program. We show you what is included before you sign up, so there are no surprise costs.

If you are eligible and enroll with Happy Hearts, there is no cost to you for the program. If anything would ever cost you money, we would tell you before you signed up.

It can depend on your situation. Original Medicare covers some blood pressure monitoring in certain cases. The clearest way to know what applies to you is to check Medicare.gov or ask us directly.

No. Your health information is yours. We do not sell it, and we do not share it without your say. You can read the details on our privacy page.

You can see your own readings in the app. You decide whether to share them, for example with your own doctor. We do not hand your information to others without your say.

Your information is protected and handled with care once you enroll, under our HIPAA Notice of Privacy Practices. For the full details, please read our HIPAA Notice of Privacy Practices.

You can delete your account from inside the app, through Profile → Settings → Delete Account. Or email our support team at support@happyheartcareservices.com, or our privacy team at privacy@happyheartcareservices.com, and they will close it for you and answer any questions you have. Once we have your request, we delete your account and personal information within 30 days. Some health records must be kept for longer under HIPAA and state medical record laws. Where that applies, we will tell you what we kept and why. The full detail is in our App Privacy Policy.

No. Your own doctor stays in charge. Happy Hearts works alongside them, providing care for the time between your regular visits.

Yes. The app keeps your numbers in one place so you can bring them to your doctor or share them when you choose. Tracking your numbers can help you and your doctor spot patterns and talk about them.

The monitor works the moment you open the box, with no Wi-Fi needed, ever. To get your numbers explained in plain language and tracked over time, a one-time Bluetooth connection links the monitor to the app. The app guides you through it step by step: a few taps, no passwords, no typing. After that, readings sync automatically. If you would rather skip the app, the monitor still shows your reading right on its own screen.

A blood pressure monitor, a charging cable, a plain-language setup guide, and a QR code to download the Happy Hearts app. The app is where your numbers get explained in plain language and tracked over time. It connects to the monitor through a simple one-time Bluetooth pairing the app walks you through.

No. Taking a reading is one button, and that is it. Connecting the monitor to the app is a one-time step the app walks you through, with no Wi-Fi, no passwords, and no typing. It is designed to be simple for people who are not tech-savvy. And if you ever get stuck, a real person can help.

The simplest way is to ask. Leave your details on our contact page and we will follow up to walk you through it. There is no pressure, and no cost to find out.